Refund policy

Returns

Our products are food items. For hygiene and food safety reasons, a drink cannot be returned once it has left our hands, except in the cases set out below.

Breakage, leaks or non-conforming product

If your order arrives damaged, if a bottle has leaked or if you receive the wrong product, write to us at support@nouvellesoif.com within 7 days of receiving your order, including your order number and photos of the problem. Once validated, we will refund the product concerned or issue store credit, depending on the situation.

Product expired on receipt

Same thing: send us a photo of the date printed on the container and we will resolve the situation.

Ordering error

If you chose the wrong flavour or size, write to us before shipment and we will correct it at no charge. Once the package has shipped, the product can no longer be taken back.

Cancellation

An order can be cancelled at no charge as long as it has not shipped.

Refunds

An accepted refund is credited to the original payment method. Allow 5 to 10 business days for your financial institution to display it.

Contact us

support@nouvellesoif.com